The multifamily housing industry is growing, competition is fierce, and apartment professionals face more challenges than ever before. If you work in the multifamily housing industry today, you can't afford to overlook the benefits of industry designation.

Professional Designations
Featured Presentations

Professional Designations

National Apartment Leasing Professional (NALP)
Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.

Programs Include

• Keys to Success in Leasing
• Telephone Presentations
• The Leasing Interview and Qualifying Residents
• Leasing Demonstration and Resolving Objections
• Legal Aspects
• Rental Policies and Procedures
• Leasing and the Internet

Certified Apartment Manager (CAM)
The on-site manager is vital link between apartment residents and the community owners and investors. That's why more and more apartment owners and investors are asking specifically for NAA-designated CAMS to fill their staffing needs.

Programs Include

• Community Analysis
• Management for Residential Issues
• Human Resources Management
• Legal Responsibilities
• Marketing
• Risk Management
• Property Maintenance
• Fair Housing
• Finance
• Adding Value with Technology

Certified Apartment Supplier (CAS)
Suppliers are important liaisons to the multifamily housing industry. This course is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. The course is ideal for new salespeople as well as veterans of the industry.

Subjects Include:

Required:
• Marketing
• Risk Management
• Finance

Electives (Select One):
• Resident Issues
• Human Resources
• Maintenance
• Legal Issues
• Technology
• Fair Housing

Certified Apartment Maintenance Technician (CAMT)*
Maintenance expenses are the single largest controllable element in any operating budget. This course is designed as an introduction for new maintenance professionals or as a refresher for the veteran employee, to give these professionals the knowledge and tools necessary to run an effective maintenance program.

Programs Include:

• Industry Overview
  • Overview of Apartment Community Maintenance and Fair Housing
  • Personal and Property Safety
  • Customer Service and Satisfaction
• Basic Maintenance and Repairs
  • Basic Electrical Repairs and Replacements
  • Basic Plumbing Repairs and Replacements
  • HVAC Introduction and Preventive Maintenance
  • Appliance Introduction and Preventive Maintenance

Certified Apartment Maintenance Technician II (CAMT II)
For the more experienced service technician, these programs provide added tools for running an effective maintenance program: Advanced Electric Maintenance, Advanced Appliance Maintenance, Advanced Plumbing Maintenance, and Advanced HVAC Maintenance.

Certified Apartment Property Supervisor (CAPS)
Competition is fierce in today’s growing multihousing industry. Yet a designation earned through NAA’s Certified Apartment Property Supervisor program offers enhanced opportunities for the multi-site supervisor. NAA’s CAPS program is an in-depth review of property management principles and techniques as used by the professional supervisor. The course helps the professional make the connection between knowledge and on-the-job performance.

The CAPS program includes the latest information in these topics:

• Financial Management
• Property Evaluation, Acquisition and Renovation
• Marketing
• Property Maintenance
• Legal Responsibilities
• Risk Management
• Human Resource Management
• Technology

Rental Owners Course (ROC)
Like any business owner, you are focused on your bottom line and in business information gives you the competitive edge. That's why NAA developed the Rental Owners Course (ROC). ROC covers the fundamentals of property management the skills needed for success.

Subjects include:

• Ownership and property management
• Employees
• Preparing the property
• Rent
• Marketing
• Applications
• Screenings
• Rental agreements and leasing forms
• Moving in
• End of the lease
• Resident problems
• Evictions
• Resident retention
• Taxes
• Protecting your investment
• Section 8

Featured Presentations

Affordable Housing Education Opportunities
Affordable Housing FAQ`s

Fair Housing Seminar-
Fair Housing Seminar held annually in October.

Learning the ABC`s
These are the basic concepts of apartment community management. Geared toward those new to the multifamily housing industry or to your company, but open to anyone interested in:

• Your Responsibility to Yourself
• Your Responsibility to Your Team Members
• Your Responsibility to Your Residents
• Your Responsibility to Your Owners
• How to Maximize Income
• How to Control Expenses